Privacy.

Who we are

Rebar Pty Ltd. In this policy, "we" and "us" mean Rebar. It covers this website, calls, texts and emails with us, and the work we do for clients: websites, software, automations, AI agents, calls and quotes, and bookkeeping.

What we collect

• When you call, text or email us: your name, your number or email address, and what you tell us about your business.
• When you're a client: your contact and billing details, and what we need to do the work. For bookkeeping, that includes receipts, invoices, bank transactions and the records in your accounting software.
• Information about your customers, staff and suppliers: what we handle while doing your work, such as callers' names, numbers and job details, and the names and amounts on invoices, receipts and bank transactions. We only use it to do your work.
• If you have staff: we may see their details in your accounting software, including tax file numbers. We only use tax file numbers where tax or super law allows, never as a general ID, keep them secure, and delete them when we no longer need them.
• Logins you give us for the work: we keep them in a password manager, and ask you not to send them by email or text. You can remove our access at any time.
• When we contact a business: the business's public details, such as its name, phone number, website and Google profile.
• When you visit this website: our host keeps standard technical logs, such as your IP address, browser and the pages you visit, to keep the site working and secure. This website doesn't use cookies or forms.

We don't ask for sensitive information, such as health details. Bank transactions and receipts can sometimes show it, for example a payment to a doctor or a union. When you sign up for bookkeeping, you agree we'll see it in your records, and we only use it to do your books. If we ever need other sensitive information for the work, we'll ask first. You can ask us general questions without giving your name.

How we use it

To reply to you, to quote, to do the work you've asked for, to bill you, to keep the records the law requires, and to contact businesses that might want our services.

We don't sell your information. We only send marketing emails or texts if you've agreed or the law allows it. Every one says it's from Rebar and has a way to opt out, and we act on an opt-out within 5 working days.

AI and automated tools

We use AI tools to sort and draft replies, to answer missed calls and texts for trade clients, and to suggest which bank transaction a receipt matches. They use what's in the message or record: names, numbers, the job, amounts and dates.

Nothing goes into your books until a person has checked it. Assistants answer routine questions from what the business has told them, and pass money, complaints and anything they aren't sure about to a person. If that ever changes, we'll say so here first. We don't use computer programs to make, or substantially help make, decisions that significantly affect your rights or interests.

We only use AI services whose terms say they don't train on what we send, or where we've turned training off. An assistant that answers a phone or replies to a message says it's an assistant.

Calls

We don't record calls to our number. Voicemails are kept until we've dealt with them. If an assistant answers our number or a client's, it says so at the start, and says if the call is recorded or transcribed.

Who we share it with

• The services we use to run the business: website hosting, email, phone and text, accounting software, payments, cloud storage and AI services.
• The people who do your work: our staff and contractors, under confidentiality.
• People you ask us to share it with: such as your accountant or BAS agent.
• Anyone the law requires us to tell: such as the Australian Taxation Office.

Information stored overseas

These services store information mainly in Australia and the United States. A few, such as AI and messaging services, may also store or process it in other countries where they run their systems. We choose established providers, check how each one handles information, and stay responsible for it.

Our bookkeeping app stores its data in Sydney. Your books stay in your own Xero or QuickBooks, which store data overseas, and receipts sent by text or matched by AI may be processed in the United States.

How we look after it

We use services with two-step sign-in, keep access to the people who need it, and keep logins in a password manager. We delete or de-identify information we no longer need. Records the tax law requires are kept for as long as it requires, usually 5 years.

If there's a data breach that's likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner as soon as we can.

Seeing or correcting your information

Ask us and we'll show you what we hold about you, and fix anything that's wrong. We'll reply within 30 days. Call or text 0483 828 517.

Complaints

Tell us first: call or text 0483 828 517, and we'll reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we'll update this page and the date at the top.